Cancellation & Refund Policy

NO REFUNDS unless a new tenant or reservation can be found or made for the dates/property/service in question or stated in the contract. If we get another tenant, booking or reservation for the same object/property, we give a full refund, less the cost of the transfers and handling (Never more than 100€). In the event that our main supplier cannot offer their services or product due to lack of availability, etc; we will try to offer an alternative with another supplier. In this case, their cancellation policy will apply.

Privacy Policy

This Privacy Policy applies to the website which is owned and operated by Smart Xcape S.L., of C/Muelle Ribera Casa E-9 Puerto Banús, 29660 Nueva Andalucia Marbella, Spain, CIF: B93345924, who are committed to protecting the privacy of their clients and other users of their web pages. By logging on to smartxcape.com, you accept and consent to the practices described below in this Privacy Policy, which may be updated from time to time, with any changes posted on the website if and when they may become applicable.

Information Collection

Your information – e.g. name, address, telephone number(s), email address and property requirements or details – are automatically collected by smartxcape.com when you contact us, register with us, list your property with us, or request information from us, and its content and format is clearly set out on the various sections of our website from which it may be retrieved (see, for example, Property Search). Some fields are obligatory, others may be optional. However, if you choose to withhold certain details, it may adversely affect your full access to the services and information provided by smartxcape.com.

Information Use & Storage

The data that we gather from your visits to the smartxcape.com website allows us to tailor the services that we offer and the information that we provide to your own individual requirements. Typically it is used to respond to your enquiry, register information or update your profile at your request. It also enables us to improve and expand our services, and to communicate with you regarding products, promotional offers and additional services that we believe may be of specific interest to you.

All information containing client data is stored in accordance with Spain’s 1998 Data Protection Act which complies with EU guidelines regarding the handling of personal information. Your information is carefully and lawfully maintained and access is restricted solely to Smart Xcape S.L. staff. Client confidentiality is of utmost importance to us and we expressly do not sell personal details. Nor otherwise do we disclose or provide personal data to any third parties who do not have a direct involvement with your property enquiry. However, when a third party is an associate company or preferred partner of SmartXcape.com, who is needed to assist us in providing the appropriate services to you, we retain the right to refer your details to them as necessary.

Consumer Rights

You have the right of accessing, updating and removing the information we hold on your behalf at any time, by contacting us at privacy@smartxcape.com, or writing to us at our offices: C/Muelle Ribera Casa E-9 Puerto Banús, 29660 Nueva Andalucia Marbella, Spain.

Similarly, you may also unsubscribe to any of our online services by sending an email tounsubscribe@smartxcape.com, specifying those which you are no longer interested in receiving, and you additionally have the right to ask us in writing (details as above) to remove you from our direct marketing lists and thus not to receive by post, telephone, email, or any other means, information regarding our services and products.

Please Note

The above Privacy Policy relates specifically to the smartxcape.com website. We realise that from this web page you may follow links to third party sites and therefore recommend that you refer to the individual Privacy Statements of any of the other websites that you may visit, as Smart Xcape S.L. can assume no responsibility for their contents or the information they may contain.